Service
Warranty and guarantee
As a consumer, the rules of the Danish Sale of Goods Act apply to the purchase of goods, corresponding to a two-year warranty.
For our business customers, information on service and warranty rights can be found in our terms and conditions.
Product complaints
When you shop with us as a consumer, you have a 24-month warranty (on certain products 36 months, if stated). This means that you may be entitled to have the product repaired, replaced, refunded, or receive a price reduction, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damaging behaviour.
You must submit your complaint within a “reasonable time” after you have discovered the defect. If you submit your complaint within two months of discovering the defect, it will always be considered timely.
If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in proper packaging, and please remember to obtain a receipt for shipment so that we can reimburse your shipping costs.
We do not accept parcels sent cash on delivery.
In case of defects, faults, returns, or possible non-delivery, please submit your enquiry via the link below.
When you shop with us as a consumer, the rules of the Danish Sale of Goods Act apply to the purchase of goods, but not services. This means that, as a rule, you do not have a two-year warranty on services.
If you are not satisfied with the service, please contact us at service@wineandbarrels.com.